Eric Dunphy

Charleston, SC · ericjdunphy@gmail.com

I am a technical analyst with experience as a skilled manager of business operations, technical products, and development teams, who leads with strong analytical skills and excellent inter-personal instincts. I am a self-motivated team player and my experience has delivered measurable results in Healthcare Information Services, and I will continue to make a positive impact in any diverse, outcome-driven organization.


Experience

Project Specialist

MassGeneral Brigham · Charleston, SC
  • Develop Epic App Orchard Ingest Portal for Enterprise
  • Project manage multiple Clinical Decision Support enhancements, expanding Epic core functions to
  • Project manage Digital Health Innovation initiatives
September 2021 - Present

Applications Analyst

Medical University of South Carolina · Charleston, SC
  • Provide broad knowledge of Service-Now and ISSM processes to Applications teams
  • Develop Service-Now reports and metrics for IS leadership to monitor and prioritize incident management, project management, and change management
  • Represent Epic Applications as ISSM board member
  • Achieve EpicCare Proficient Certification with Honors for Inpatient Clinical Documentation in 60 days (ahead of benchmark certification timeline)
  • Provide daily support and triage for Inpatient, Orders, and ED applications
  • Implement new Business Continuity Access process across all inpatient areas
  • Implement and administrate PointClickCare long term care application
  • Design and develop HL7 interface for remote ICU monitoring
  • Develop scoring calculator workbench to monitor high bleed risk pregnancies
  • Rapidly developed internal COVID-19 scoring system to help prioritize severity-of-illness within ICU
  • Integrate GMR Transport App Orchard application into Epic for seamless Case Management Transportation process
  • Represent Application Architecture for Enterprise Change Enablement
  • Manage technical implementation of Philips CareEvent monitoring system for NICU, PICU, and PCICU
  • Manage technical implementation of Capnography scoring system with Philips etcO2 equipment integration
  • Lead redesign effort of IS Portal
October 2018 - September 2021

Senior Project Specialist (Remote)

Partners HealthCare · Somerville, MA & Charleston, SC
  • Develop and design an analytics database utilizing SQL and Microsoft Power BI for a homegrown patient portal application with over 700,000 users
  • Provide Business Intelligence analysis and advise leadership teams on product direction
  • Design and implement Service-Now ITIL software to streamline triaging processes and collaboration, create usage dashboards for team and leadership
  • Integrate Splunk reporting metrics for high-level usage of application data
  • Develop migration software for legacy document scanning application
  • Project management of security scans and processes
  • Provide Tier 3 technical support for patient portal application
  • Implement use of remote support tool to address complex end-user issues
July 2015 - October 2018

Team Lead

Partners HealthCare · Somerville, MA
  • Manage team of Application Analysts, Project Managers, and QA/Development Analysts
  • Report directly to Site CIO and advise senior leadership on technical recommendations
  • Hire and manage new staff and transitions
  • Maintain weekly one-on-ones and career growth plans for staff
  • Conduct yearly performance evaluations for team members and nurture professional and technical development
  • Crisis management for 36,000+ user Electronic Medical Record
  • Manage Tier 1 and 2 analytical support for patient portal application with over 500,000 users
  • Work closely with development, analyst, and operations teams to address ongoing production issues across multiple organizational units in a decentralized support operation
  • Implement daily Scrum mechanics to address hot-button/high-impact issues
  • Co-manage bi-annual software releases for Meaningful Use Stage 2 adoption
  • Implement 2-factor adaptive authentication mechanism for user base
August 2012 - July 2015

Applications Analyst

Partners HealthCare · Somerville, MA
  • Tier 2 support for enterprise team, triage of technical issues related to a homegrown EMR application, Partners Patient Gateway (self-service health portal) and other integrated applications
  • Project management of HL7 data interface designs inbound to EMR
  • Project management of XML application service data inbound/outbound to EMR
  • Manage weekly application bug fix packs
  • Design and implement CRM tool for a team of over 40 Analysts across multiple organizational units
  • Design and implement EMC Captiva scanning solution integration to EMR
  • Design and implement Microsoft SharePoint processes for analyst team for daily triage, support, EMR enhancements, enterprise practice database, interfaces, knowledge transfer
September 2008 - August 2012

Principal Owner

Great Boston Experience, LLC · Boston, MA
  • Manage events with over 4,000 attendees
  • Manage event staff of 40
  • Coordinate event locations, vendors, and marketing teams
  • Website design, implementation, and maintenance
  • Implement automated credit card processing and event management application
  • Implement event management mobile application
April 2008 - December 2015

Independent IS Contractor

Various Companies · MA
  • Database consulting and design
  • Design and develop multiple small business websites
  • Design and implement systems for administrative purposes, online integration and user templates
  • Design and implement small business networks, routers, and wireless operations
  • Hardwire facilities for multiple connected workstations
  • Train customers in Microsoft Office products
September 2001 - June 2014

Applications Specialist

MEDITECH, Inc. · Canton, MA
  • Instruct and implement clinical software database for Magic NUR/eMAR/BMV
  • Troubleshoot and resolve integration issues with RXM, EDM, PCI, PHA, and OE databases
  • NPR report writing and basic query attribute writing
June 2005 - April 2008

Desktop Technician

UMASS Medical School · Worcester, MA
  • Troubleshoot network configurations, ports, and LAN connectivity issues
  • Administration and support academic health science center laptops/desktops, including peripherals
May 2004 - June 2005

Education

Roger Williams University · Bristol, RI

Bachelor of Science
Major Computer Information Systems
Secondary Major in Business Management
Minor in Art Sculpture
President of RWU AITP Computer Organization
Recipient of Presidential Scholarship
August 2001 - May 2005

Quinsigamond Community College · Worcester, MA

Dual Enrollment Program

GPA: 3.8

August 2000 - May 2001

Why Hire Me

I'm a problem solver. In my day-to-day, teams and leaders come to me with complex situations that arise. I approach every issue methodically: starting with research, process, and most importantly, constant communication to drive towards effective, data-driven solutions.

Let’s chat further about how I can contribute to your organization, email me at ericjdunphy@gmail.com


Skills & Certifications

  • ITIL Foundations Certification
  • EpicCare Inpatient Clinical Documentation Certification
  • UML Modeling & Database design
  • Application & Web design
  • OSX & iOS support
  • Intermediate IIS, Apache
  • Office 365 Suite
  • Basic Adobe Creative Suite
  • Service-Now Reporting & Metrics
  • Wordpress development
  • Github Process & Procedure

Interests

Apart from being a Analyst, I enjoy most of my time with friends and family. During the summer, you'll see me at the beach most weekends. During the other months, I'll be biking or walking around downtown Charleston with my wife and dog. On rainy days and time to myself, I enjoy spending time cooking, playing amateur chef and mixologist, brewing beer, and puzzling.

In 2015, I moved to Charleston after 32 years of living in the northeast.