Eric Dunphy

Charleston, SC · (843) 823-2515 · e@ericjdunphy.com

I am a technical analyst with experience as a skilled manager of business operations, technical products, and development teams, who leads with strong analytical skills and excellent inter-personal instincts. I am a self-motivated team player and my experience has delivered measurable results in Healthcare Information Services, and I will continue to make a positive impact in any diverse, outcome-driven organization.

Experience

Project Specialist

Mass General Brigham

Developed Epic Showroom Portal for Enterprise · Deployed multiple Showroom, Vendor Services, Open.Epic and Internal FHIR applications including but not limited to, OptIn Scheduling, REDCap V2, InsightRX, CIBMTR, i-Feelbetter, Biscom Faxcom · Project manage Epic Enterprise Faxing to Biscom Faxcom platform, reducing faxing volume and cost saving initiatives · Project manage multiple Clinical Decision Support enhancements, expanding Epic core functions · Oversee and developed metrics and analytics for extensions, enhancements, and integrations in SQL & Tableau Reporting · Design and developed Enterprise Architecture Council reporting dashboard · Developed API costing calculator

September 2021 - Today

Applications Analyst

Medical University of South Carolina

Provide broad knowledge of Service-Now and ISSM processes to Applications teams · Developed Service-Now reports and metrics for IS leadership to monitor and prioritize incident management, project management, and change management · Represent Epic Applications as ISSM board member · Achieve EpicCare Proficient Certification with Honors for Inpatient Clinical Documentation · Provide daily support and triage for Inpatient, Orders, and ED applications · Implemented new Business Continuity Access process across all inpatient areas · Implemented and administrate PointClickCare long term care application · Designed and develop HL7 interface for remote ICU monitoring · Developed scoring calculator workbench to monitor high bleed risk pregnancies · Rapidly developed internal COVID-19 scoring system to help prioritize severity-of-illness within ICU · Integrate GMR Transport App Orchard application into Epic for seamless Case Management Transportation process · Represent Application Architecture for Enterprise Change Enablement · Managed technical implementation of Philips CareEvent monitoring system for NICU, PICU, and PCICU · Managed technical implementation of Capnography scoring system with Philips etcO2 equipment integration · Lead redesign effort of IS Portal

October 2018 - September 2021

Senior Project Specialist

Partners HealthCare

Developed and design an analytics database utilizing SQL and Microsoft Power BI for a homegrown patient portal application with over 700,000 users · Provide Business Intelligence analysis and advise leadership teams on product direction · Designed and implemented Service-Now ITIL software to streamline triaging processes and collaboration, create usage dashboards for team and leadership · Integrate Splunk reporting metrics for high-level usage of application data · Developed migration software for legacy document scanning application · Project management of security scans and processes · Provide Tier 3 technical support for patient portal application · Implemented use of remote support tool to address complex end-user issues

July 2015 - October 2018

Team Lead

Partners HealthCare

Manage team of Application Analysts, Project Managers, and QA/Development Analysts · Report directly to Site CIO and advise senior leadership on technical recommendations · Hire and manage new staff and transitions · Maintain weekly one-on-ones and career growth plans for staff · Conduct yearly performance evaluations for team members and nurture professional and technical development · Crisis management for 36,000+ user Electronic Medical Record · Manage Tier 1 and 2 analytical support for patient portal application with over 500,000 users · Work closely with development, analyst, and operations teams to address ongoing production issues across multiple organizational units in a decentralized support operation · Implement daily Scrum mechanics to address hot-button/high-impact issues · Co-manage bi-annual software releases for Meaningful Use Stage 2 adoption · Implement 2-factor adaptive authentication mechanism for user base

August 2012 - July 2015

Applications Analyst

Partners HealthCare

Tier 2 support for enterprise team, triage of technical issues related to a homegrown EMR application, Partners Patient Gateway (self-service health portal) and other integrated applications · Project management of HL7 data interface designs inbound to EMR · Project management of XML application service data inbound/outbound to EMR · Manage weekly application bug fix packs · Design and implement CRM tool for a team of over 40 Analysts across multiple organizational units · Design and implement EMC Captiva scanning solution integration to EMR · Design and implement Microsoft SharePoint processes for analyst team for daily triage, support, EMR enhancements, enterprise practice database, interfaces, knowledge transfer

September 2008 - August 2012

Principal Owner

Great Boston Experience, LLC

Manage events with over 4,000 attendees · Managed event staff of 40 · Coordinated event locations, vendors, and marketing teams · Website design, implementation, and maintenance · Implemented automated credit card processing and event management application · Implemented event management mobile application

April 2008 - December 2015

Independent IS Contractor

Various Companies

Database consulting and design · Designed and Developed multiple small business websites · Designed and Implemented systems for administrative purposes, online integration and user templates · Designed and Implemented small business networks, routers, and wireless operations · Hardwire facilities for multiple connected workstations · Train customers in Microsoft Office products

September 2001 - June 2014

Applications Specialist

MEDITECH, Inc.

Instructed and implemented clinical software database for Magic NUR/eMAR/BMV · Troubleshot and resolve integration issues with RXM, EDM, PCI, PHA, and OE databases · NPR report writing and basic query attribute writing

June 2005 - April 2008

Desktop Technician

UMASS Medical School

Troubleshot network configurations, ports, and LAN connectivity issues · Administration and support academic health science center laptops/desktops, including peripherals

May 2004 - June 2005

Education

Roger Williams University

Bachelor of Science
Computer Information Systems

GPA: 3.4

Secondary Major in Business Management
Minor in Art Sculpture
President of RWU AITP Computer Organization
Recipient of Presidential Scholarship
August 2001 - May 2005

Quinsigamond Community College

Dual Enrollment Program

GPA: 3.8

August 2000 - May 2001

Skills & Certifications

  • ITIL Foundations Certified
  • Epic Inpatient Clinical Documentation Certified
  • Epic Long Term Care Certified
  • Tableau prep, processing, and design
  • UML Modeling & Database design
  • Application & Web design
  • OSX & iOS support
  • Intermediate IIS, Apache
  • Office 365 Suite
  • Basic Adobe Creative Suite
  • Service-Now Reporting & Metrics
  • Wordpress development
  • Github Process & Procedure
  • Docker deployments

Interests

Apart from being a Analyst, I enjoy most of my time with friends and family. During the summer, you'll see me at the beach or on a boat most weekends. During the other months, I'll be biking or walking around Charleston with my wife and dog. On rainy days and time to myself, I enjoy spending time cooking, playing amateur chef and mixologist, and playing disc golf.

In 2015, I moved to Charleston after 32 years of living in the northeast.

Other